SUPPORT

Support Services

Support Services

Support and training services designed for Logo users are provided by Authorized Logo Business Partners.   These services rendered to offer solutions for problems and needs arising with regards to basic knowledge of users, are implemented in a wide range including Project Consultancy, User Trainings, Remote Connection, Onsite Support, Tele-Support, Data Maintenance, Network, and Database Consultancy.   

Tele-Support Service

Tele-Support Service

Logo Tele-Support service that includes telephone support for Logo Solutions is provided by Technical Support Experts to Logo Users and Logo Business Partners.  It is available between 08:00 – 19:00 hrs from Monday to Saturday.

Logo users may seek support by calling the Logo Center provided that they sign a Tele-Support Agreement.   To get technical support in relation to your product, you can call our Technical Support Line at +90 262 679 8081 or consult Logo Business Partners

Network and Database Consultancy

Network and Database Consultancy

To ensure that Logo products operate in accordance with general and business-specific performance criteria, these technical support and consultancy services are provided by Network and Database Experts to cover all infrastructural components on which the system runs as a whole. In this framework, remedying and improving performance problems with regards to databases, creating and validating data backup procedures, identifying and solving remote connection problems, procuring solution on site if remote intervention fails in case of urgent data or operating system problems are provided.