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Customer Complaint Management
When your notification reaches our company, it will be recorded in our system with a registration number and you will be contacted immediately.
All notifications you send to us are evaluated in accordance with our principles of impartiality and customer satisfaction.
Customer Relations and Loyalty Management Specialists will receive or direct information from the relevant departments according to the subject of your notification.
Departments conduct a detailed examination, make determinations and offer solutions.
Within 7 business days, efforts are made to ensure a solution, and information is provided for issues that cannot be resolved within this period.
Your notifications are analyzed and reported in the periods we have determined in line with our Continuous Improvement Principle, and the products and services we provide are continuously improved.