Product support
How can I access your Support Hotline?
If you have Phone Support Hotline service, you can access by calling 444 56 46 and through Logo Portal. Logo users and Logo Business Partners can personally contact our Support Specialists through 444 56 46 Logo Phone Support Hotline.You can track your requests that you have submitted to our support team either through Logo Portal available at https://portal.logo.com.tr/signup or through other channels by using Logo Portal, which is also available for mobile access, with all of their stages and details from the time you have submitted your request until it is concluded.
Do Logo perform report designs?
You can receive support for report designs from our authorized Logo business partners that you can find at https://www.logo.com.tr/en/logo-business-partners. On the other hand, you can also receive support from Logo Yazılım as part of Remote Access Design Service for your requests, such as report designing, design creation, etc. for Logo Netsis Wings Enterprise, Logo Netsis Wings, Logo Netsis Wings Entegre, Logo Netsis 3 Enterprise, Logo Netsis 3 Standard and Logo Netsis 3 Entegre products in return for a fee, if it is deemed necessary by our business partner.
Are the transactions to be performed on data charged?
You can receive support for the transactions to be performed on data from our authorized Logo business partners that you can find at https://www.logo.com.tr//en/logo-business-partners. On the other hand, you can also receive service from Logo Yazılım as part of Remote Access Data Maintenance Service for detection and correction of corruptions occurred on data due to any reason, if it is deemed necessary by our business partner.
How can I purchase Support Hotline service?
You can contact Information Hotline by calling 444 56 46 in order to receive more detailed information about purchasing Support Hotline service. You can purchase Phone Support Hotline service for our cloud products through logo.cloud.
What is the scope of your Phone Support Hotline service?
Our Phone Support Hotline service covers the support we provide to our customers through phone and Logo Portal for the issues that can be replied remotely. Furthermore, if needed, we also submit user guides and support documents regarding the issues raised by our customer through Phone Support Hotline Service. For this purpose, you can submit your questions, opinions and suggestions about the Logo product that you use to our Logo Support teams through Phone Support Hotline or Logo Portal and you can track your request through Logo Portal with all of its stages and details from the time you have submitted your request until it is concluded.
What must be taken into consideration when receiving support service?
Having your contract number and password ready, having your data backed up or ensuring that your data can be backed up, having the details of the version you use and providing a detailed description of the problem you encountered while receiving support hotline service ensure that a solution is offered for your request as soon as possible and in the best way possible.
How can I access the list of authorized business partners?
You can find our Logo business partners at https://www.logo.com.tr/en/logo-business-partners.
How can I receive your support services for your cloud products?
You can submit your requests by phone and through Logo Portal as part of free support hotline service for 3 months when your initial subscription begins or you upgrade to a higher package. You can reach our Logo Support team by calling 444 56 46 between 08.00-17.00 in every weekday in order to receive support by phone. When free support hotline service expires, you can submit your free support request notifications through Logo Portal during your subscription period. If you want to benefit from our Support Hotline service, you can visit logo.cloud page in order to receive information about the prices and complete your purchase.
Is e-invoice support included to Support Hotline service?
E-invoice support is included to the support services we provide. You can call 0850 281 61 21 eLogo Support Hotline or send an email to destek@elogo.com.tr to contact eLogo Support Team for your support requests under Logo’s special integrator services.
How can I learn my Phone Support Hotline user code and password?
We submit Phone Support Hotline service contract number and password by email to our customers when a new product is purchased, an upgrade is made or Support Hotline service is purchased. You can check your incoming and junk mail folders of your inbox or contact our Information Hotline by calling 444 56 46 for Phone Support Hotline user code and password.
Where can I see all the support requests I have submitted to the support unit of Logo Yazılım and answers to these requests?
You can find all your support requests and their answers in Support section after you login to portal.logo.com.tr.
Does your Phone Support Hotline service require payment?
At Logo Yazılım, we offer an opportunity to benefit from Support Hotline Service free of charge for 3 or 6 months when a new product is purchased and a product is upgraded. Logo users, who want to use Support Hotline Service after free service is expired, can continue to use this service by purchasing Support Hotline Service separately for 1 year. You can find Logo products, for which you can use Support Hotline Service free of charge, at https://www.logo.com.tr/en/logo-support-services/support-line-services.
I want to receive close support service. What should I do?
You can receive close support service from our authorized Logo business partners that you can find at https://www.logo.com.tr/en/logo-business-partners.. Furthermore, you can also receive on-site or remote service from Logo Yazılım under Support and Consultancy Service if it is deemed necessary by our business partner.
