Management Systems

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ISO 27001 Information security management systems policy

​Logo takes all the necessary measures according to the Information security management system policy and has activities to ensure business continuity at all sites; minimizes losses and risks arising from security breaches; enables internal integrity, and protects all physical and electronic information assets.​​

​Logo protects the information created, processed and stored in the technology infrastructure, as well as the systems in which such information is created, processed and stored against certain risks in the most appropriate way.​

​Any company and customer data, as well as the applications and systems in which this data is created, processed and stored are used and protected in accordance with these principles.​

​Logo organizes the trainings required to increase the awareness of its employees on information security, and the protection of information assets as part of the ISO 27001 Information Security Management System.​

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ISO 9001 Quality management system policy

​The general policy of Logo is to develop products and services that create added value for the financial management and productivity of its customers, by fully understanding their requirements and expectations, and to continuously improve the effectiveness of the Quality Management System.​

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ISO 22301 International business continuity management system policy

​Logo's business continuity policy continues to meet the expectations and needs of customers even under the most adverse conditions. For this purpose, Logo aims to carry out its operations by placing the utmost value in the security of its products and services, as well as the security and well-being of its employees and stakeholders. Therefore, it adheres to a business continuity plan to provide uninterrupted, high-quality services to customers; to win over new customers; to ensure the well-being of its customers, solution partners and employees; and to protect the interests of its shareholders/partners. The company’s goal here is to ensure that the necessary/critical operations become functional at a level that is acceptable to the customers, as soon as possible.​

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ISO 10002 Customer satisfaction management system policy

The goal of this policy is to transform the requests and notifications received from our customers into customer satisfaction by evaluating them in line with legislative requirements, and to continuously improve this process by measuring its effectiveness. As Logo, we are committed to addressing any negative feedback received from our customers in a customer-oriented manner in accordance with our Customer Satisfaction Principles.

Our customer satisfaction principles

​To be open to our customers' demands and negative feedback;​

​To address all requests and negative feedback in a transparent, quick and reassuring manner;​

​To review the negative feedback received from our customers carefully, fairly and impartially regardless of their subject and level of importance; to provide a solution and/or solution alternatives as a result of the review;​

​To establish communication channels with all of the concerned parties and to enable information flow and traceability;​

​To ensure that the problems of our customers are solved quickly and properly by placing importance on trainings for our Business Partners;​

​To provide customer-oriented solutions by working on the measurement of satisfaction for our products and services, and finding out the expectations and recommendations of our customers;​

​To identify the opportunities for improvement in products, services, systems and processes based on the requests and suggestions of our customers and employees; and to perform the necessary related work;​

​To ensure the continuity of improvement by identifying the areas with room for improvement and regularly reviewing processes to increase efficiency, so that any cases of dissatisfaction are not re-experienced;​

​To protect information about our customers in accordance with our Information Security Policy;​

​To ensure that the decisions taken in relation to customer requests and the relevant process are openly traceable, and to identify our activities for improvement;​

​To create channels to ensure that our customers deliver their requests and feedback, and that they are quickly responded to.​

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TS 13149 Software industry service site qualification certificate

​Logo meets the structural features set for workplaces serving in the software industry, and is compliant with the general rules regarding management, technical equipment and employees in accordance with TS 13149.​

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ISO 14001 Environmental management system policy

​The purpose of the Environmental Management System Policy is to minimize the environmental impact of our operations and to comply with all laws and regulations in order to contribute to the protection of the environment, to continuously improve performance by reducing our environmental footprint, and to leave behind a habitable and clean environment for the future generations.​

Logo acts in accordance with the following principles in order to ensure the sustainable success of the Environmental Management System:

​Developing people-friendly and environmentally-conscious projects,​

​Operating in compliance with all environmental legislation and other obligations in force, and developing practices beyond legislation,​

​Evaluating the environmental risks and impacts of all Logo operations from a risk-based approach and sustainability perspective, and establishing action plans in order to reduce and eliminate the effects of these risks,​

​Minimizing waste and resource consumption,​

​Fulfilling the Environmental Management System’s requirements and ensuring its continuous improvement,​

​Reducing waste at the source in all offices, and recycling as much as possible,​

​Raising awareness on climate change and supporting the cause, and in this respect, reducing energy consumption and intensity, and greenhouse gas emissions, and increasing energy efficiency,​

​Promoting efficient use of natural resources; water being the top priority,​

​Protecting natural resources by using technologies that have minimum impact on the environment, considering technical and economical capabilities,​

​Reducing natural resource use, preventing pollution and increasing energy efficiency,​

​Ensuring the recycling of waste such as paper and plastic generated during operations, and designing and implementing a recycling action plan,​

​As per our continuous progress efforts, minimizing the use of natural resources and increase environmental awareness,​

​Reducing our overall impact on environment by taking into consideration the environmental impact of our projects,​

​Managing air emissions in compliance with legal requirements,​

​Discharging wastewater conforming to the legal framework and to improve water quality in accordance with international standards,​

​Establishing emergency action plans to reduce and mitigate the environmental, health and safety consequences of accidents,​

​Creating an environmentally-conscious corporate culture and raising awareness in cooperation with all our employees, customers and stakeholders,​

​Raising employee and stakeholder awareness on environmental issues,​

​Encouraging employees, business partners, and all members of Logo ecosystem to operate in an environmentally responsible way,​

​Preferring suppliers who demonstrate environmentally-conscious performance,​

​Setting measurable targets on short and long-term environmental performance, and improving performance in line with these targets,​

​Getting support and contribution from all stakeholders to achieve Logo’s environment related targets.​

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ISO 45001 Occupational health and safety management system policy

Logo’s main policy is to ensure that all employees develop the necessary awareness and culture on occupational health and safety issues, and to ensure that necessary measures are taken to prevent occupational accidents and diseases.

Logo acts in line with the following principles in order to maintain high standards in relation to the occupational health and safety management:

Comply with legal regulations and other obligations regarding Occupational Health and Safety with respect to all activities,

Train the employees and raise awareness in order to ensure the health and safety of employees,

Provide all kinds of tools and personal protective equipment for the employees and subcontractors,

Ensure that the employees, suppliers, visitors and stakeholders comply with the Occupational Health and Safety rules,

Identify the factors that may cause work accidents and occupational diseases, identify and analyze risks,

Identify in advance and remove factors that may cause work accidents and occupational diseases,

Create health, safety and environmental integrity by reducing the emergency risks that may occur within the framework of occupational health and safety rules.

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ISO 20000-1 Information technologies service management system policy

​The ISO 20000-1 Information Technologies Service Management System Policy aims to ensure that services promised to internal and external customers are safe, secure, continuous, sustainable, and manageable. It includes workflows and management of all activities and processes performed at all offices or remotely to serve the intended purpose.

Logo Service Management System helps manage all processes and their connections with each other to ensure that all service content is designed, developed, changed, tested, provided, and supported to meet the terms of agreements concluded with customers.

In line with the services we provide and the purposes we serve, to provide in full the services for which we make a commitment to our customers, to continuously review and improve our services and the effectiveness of the Service Management System.

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ISO 15504 Level 5 SPICE Organizational maturity certificate

​It is the certificate related to software process assessment and organizational maturity. The SPICE model aims to ensure a common main principle for different software process assessment models and methods. This ensures that the results of assessments are reported in a familiar context. The reference model describes the main goals for adequate software engineering and applies to all software companies that wish to obtain, provide, develop, operate, mature software programs and create a supporting efficiency. The model does not take any specific organizational structure, management philosophy, software lifecycle model, software technology or development methodology as a basis. The architecture of this reference model regulates the processes to help software personnel understand and use such methods to continuously improve software process management.

The ISO 15504 SPICE Organizational Maturity Certificate is based on a model that stipulates the handling and assessment of the related processes in a two-dimensional manner, namely “process” and “talent”. The process dimension identifies the aim, scope, inputs and outputs, while the talent dimension ensures the identification of the process qualifications. Process qualifications are rated from Level 0 to Level 5.

​Level 0 Incomplete

Level 1 Realized

Level 2 Managed

Level 3 Applied

Level 4 Predictable

Level 5 Improved

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PCI DSS Certificate

Logo ensures the security of credit card data with the "Payment Card Industry Data Security Standards (PCI DSS)", a global standard in order to provide secure payment services.

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